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<h1 style="text-align: center;">FEATURE - support-request</h1>
<h2>what</h2>
<ol>
<li>] feature set designed to enable all sospep users(members and visitors) to submit support requests directly to our support que.</li>
</ol>
<div>
<h2>why</h2>
<ol>
<li>] enable users to submit support tickets directly to the support que</li>
<li>] enable visitors (new/unregistered) users to submit support Q requests</li>
<li>] integrated into our help system</li>
</ol></div>
<h2>where</h2>
<ol>
<li>x] UI - main menu - help menu - support option</li>
</ol>
<h2>when</h2>
<div><ol>
<li>x] 2013-12-31 -&nbsp;</li>
</ol>
<h2>example</h2>
<div><ol>
<li>] http://sospep.com/add/support-request&nbsp;</li>
</ol></div>
</div>
<h2>reference</h2>
<div><ol>
<li>] DOC/PAGES-sospep</li>
<ol>
<li>x]&nbsp;<a href="/view/task?id=3223" target="_blank">support-request</a></li>
</ol>
<li>] DOC/PAGE-VERSIONS-sospep</li>
<ol>
<li>x]&nbsp;<a href="/view/task?id=3257" target="_blank">support-request-v-001</a></li>
</ol>
<li>]&nbsp;</li>
</ol></div>
<p>&nbsp;</p>
<hr />
<h1 style="text-align: center;">developer implementation</h1>
<h2>[.notes]</h2>
<ol>
<li>*] PROCESS(below) - is an outline of the steps required to getting this feature developed. An x] beside the item indicates that it is complete/functional. For a more detailed description of each step&nbsp;</li>
<li>&nbsp;</li>
<li>&nbsp;</li>
</ol>
<h2>[.process]</h2>
<ol>
<li>x]&nbsp;<a href="/view/task?id=2829" target="_blank">3273-001 basic-functionality</a>&nbsp;- submit form</li>
<ol>
<li>] NEW PAGE</li>
<li>] NEW PAGE VERSION&nbsp;</li>
</ol>
<li>] send email confirmation</li>
<ol>
<li>] &nbsp;</li>
</ol></ol><hr />
<h2>[-previously-]</h2>
<ol>
<li><strong>?[2013-05-25]?</strong></li>
<ol>
<li>]</li>
</ol>
<li><strong>x] 2013-12-31</strong></li>
<ol>
<li>x] EDIT PAGE - /Shared/menuMain - add support option to help menu choices, link to page</li>
<li>x] NEW PAGE - /add/support-request &nbsp;</li>
<li>-] draft form based on PG add/</li>
<li>] add option to menu Main help</li>
<li>] PRB&nbsp;</li>
</ol>
<li><strong>x] 2014-01-03</strong></li>
<ol>
<li>]&nbsp;</li>
</ol></ol>
<h2>[-currently-]</h2>
<ol>
<li>]&nbsp;</li>
</ol>
<h2>[-next-]</h2>
<ol>
<li>] set start_time (now)</li>
<li>] pseudo pin/captcha to stop spambots</li>
<li>] get email id (if not logged in)</li>
<li>] send email&nbsp;</li>
<li><strong>&gt; ] NEW task IN pln-prj/FEATURE#<span style="text-decoration: line-through;">3273</span> 3255</strong></li>
<ol>
<li>] # # - FEATURE support-request - ] a public &amp; private - submit 'help support request' - form&nbsp;</li>
</ol>
<li><strong>&gt; i] NEW task IN&nbsp;<strong>pln-prj/FEATURE#<span style="text-decoration: line-through;">327</span>3 3255</strong></strong></li>
<ol>
<li>x] # 3252 -&nbsp;testing -&nbsp;test ticket - NO parent id</li>
<li>x] # 3253&nbsp;-&nbsp;testing -&nbsp;test - NO date</li>
<li>] # 3253&nbsp;-&nbsp;testing -&nbsp;test -&nbsp;</li>
</ol></ol>