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Task Description: system-down(FUNKY) - system ### - PRB

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Content: use HTML Edit Content <h1 style="text-align: center;">FIX PRB - system ### -</h1> <h2>[previously]</h2> <ol> <li><strong>[2014-12-19][08:30] NEW task IN prj-000/PRODUCTION</strong></li> <ol> <li>] # ### - user issues with device - PRB ?malware?</li> </ol> <li><strong>[2014-12-19] backup status</strong></li> <ol> <li>x] backup ALL content (shared)&nbsp;to external</li> <li>*] have prev backup(duplicates) in photos</li> </ol> <li><strong>[2014-12-19]</strong></li> <ol> <li>*] PRB - bm data</li> <li>] research - BM prb options ] access db file on device ] use backup software</li> </ol> <li><strong>[2014-12-19] install SW - bb desktop manager, </strong></li> <ol> <li>*] PRB requires .net framework 3.5&nbsp; (older version)</li> <li>*] PREV - other PRG also required&nbsp;= prgm=??,&nbsp; prgrm=samsung kies didn't install it,</li> </ol> <li><strong>[2014-12-19] install SW</strong></li> <ol> <li>] # # - install .net framework 3.5</li> </ol> <li><strong>[2014-12-19] install SW</strong></li> <ol> <li>] # # - Blackberry Desktop Manger</li> </ol> <li><strong>[2014-12-dd] DATA</strong></li> <ol> <li>] # # - backup full - ERROR - msg = backup has failed</li> <li>] # # - backup partial - ERROR - falied to load contents</li> </ol></ol> <h2>[currently]</h2> <ol> <li>] &nbsp;</li> </ol> <h2>[next]</h2> <ol> <li><strong>] backup error</strong></li> <ol> <li>] <a href="http://forums.crackberry.com/blackberry-playbook-f222/blackberry-desktop-wont-back-up-my-playbook-750561/">http://forums.crackberry.com/blackberry-playbook-f222/blackberry-desktop-wont-back-up-my-playbook-750561/</a></li> <li>] TRY turn off wifi</li> <li>] TRY remove PC app</li> </ol></ol>