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how major PC oems operate
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<h1 style="text-align: center;">title</h1> <h2>[previously]</h2> <ol> <li>] thinking a wrote about this</li> <ol> <li>] CHECK local db, customer support proces</li> </ol></ol> <h2>[currently]</h2> <ol> <li>] RECALL - before you start your day</li> <ol> <li>] badge - scanned reader to open building door</li> <li>] workstation - login</li> <li>] timecard - login</li> <li>] timecard - timestamp</li> <li>] phone login</li> <li>] email login</li> <li>] CRM tools -</li> <ol> <li>] cust lookup</li> <li>] case lookup || creation</li> <li>] order parts</li> <li>] order service</li> <li>] knowledge</li> </ol> <li>] ticket creation tools</li> <ol> <li>] CRM</li> <li>] local</li> </ol> <li>] DOCS</li> <ol> <li>] callflow process</li> <li>] troubleshooting processes</li> <li>]</li> </ol></ol></ol> <h2>[next]</h2> <ol> <li>]</li> </ol>