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 Ticket ID : #TKF-735-99098
 Your Question: setup nodejs -
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You are now chatting with Sajan Poojari (Jr. Technical Operations Officer) - Support
20:05Sajan Poojari: Hello, and thank you for contacting Arvixe live chat. If I appear unresponsive for an extended period of time it is very likely that you have disconnected from the live chat service, please try rejoining if this happens.
20:05Sajan Poojari: You can refer : <a href="http://blog.arvixe.com/how-to-install-node-js-on-your-shared-account/">http://blog.arvixe.com/how-to-install-node-js-on-your-shared-account/</a>
20:07Don Sagrott: that's for linux hosting, I have a shared windows account
20:07Sajan Poojari: Let me check .
20:09Sajan Poojari: You can refer : <a href="http://blog.arvixe.com/iis-node-on-arvixe-windows-server-with-socket-io-tutorial/">http://blog.arvixe.com/iis-node-on-arvixe-windows-server-with-socket-io-tutorial/</a>
20:12Don Sagrott: can you verify that the node exe is installed on the server that I am on? my server is basil.arvixe.com
20:12Sajan Poojari: Okay .
20:17Sajan Poojari: I apologize for the delay . I am still checking it for you .
20:19Don Sagrott: Ok, no worries. I more thing to check - the documents says that I need to have a 64 bit app pool, I am not sure what I have or where to check if mine is 64 or 32 bit.
20:19Sajan Poojari: Currently it is set to 32 bits .
20:19Sajan Poojari: We can change it to 64 bits .
20:21Don Sagrott: OK, I think we will have to change that. Do you know
20:21Sajan Poojari: Yes.
20:21Sajan Poojari: I can change it for you .
20:21Don Sagrott: ... if that is on a per domain or for everything I have?
20:22Sajan Poojari: It is done per domain .
20:22Sajan Poojari: If there are many domain sI will have to place a ticket for you Don .
20:22Sajan Poojari: Because it takes time to be done .
20:22Don Sagrott: OK, the domain I am testing with is nascar.sospep.com. We can just change that 1
20:23Sajan Poojari: Once we change the app pool from 32 to 64 , we have to recycle it .
20:23Sajan Poojari: Okay .
20:23Don Sagrott: when you recyle, your just restarting or ???
20:24Sajan Poojari: No, we just recycle the app pool .
20:24Don Sagrott: OK that's fine
20:24Sajan Poojari: Also I got update regarding the question from my senior tech .
20:24Sajan Poojari: we will install the pre-requisites on the server by contacting our server team.
20:25Sajan Poojari: It may take a few hours.
20:25Sajan Poojari: You can try installing node.js tomorrow or at least in a few hours and contact us if you encounter any errors.
20:26Don Sagrott: OK that's fine, can you setup a ticket number, so I have a reference if I need it
20:26Sajan Poojari: Sure!
20:26Sajan Poojari: Please be on hold while I create a ticket for you .
20:26Don Sagrott: OK
20:29Sajan Poojari: I have created ticket for you .
20:29Sajan Poojari: Ticket ID : #TKF-735-99098
20:29Sajan Poojari: Senior techs will update you soon via email .
20:29Sajan Poojari: Was there anything else I could assist you with today?
20:30Don Sagrott: OK, I got it . ] thanks very much for your help today! I appreciate the good service!
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