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Task Description: {"PRB:":"SITE DOWN - DNS error "}

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Content: use HTML Edit Content <h1 style="text-align: center; padding-left: 30px;">FIX-PRB 5776</h1> <p>&nbsp;</p> <p>&nbsp;</p> <p>Welcome To Live Chat</p> <p>11:05:03 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>&nbsp;Welcome to Arvixe live chat, my name is Hitesh. How are you today?&nbsp;</p> <p>11:05:05 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>&nbsp;How can I help you today?&nbsp;</p> <p>11:05:05 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>&nbsp;How can I help you today?&nbsp;</p> <p>11:05:53 AM don&nbsp;</p> <p>do you guys have refund or credit for server downtime?&nbsp;</p> <p>11:06:38 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>We do have refund for downtime.&nbsp;</p> <p>11:07:01 AM&nbsp;</p> <p>don&nbsp;</p> <p>how do I go about getting that?&nbsp;</p> <p>11:09:40 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>You need to send your query to our billing department at billing@arvixe.com&nbsp;</p> <p>11:09:59 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>One of our billing specialists will provide more info to you on it.&nbsp;</p> <p>11:11:18 AM&nbsp;</p> <p>don&nbsp;</p> <p>are you making any progress on your DNS issues? &nbsp;</p> <p>11:12:03 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>I didn't get you, please elaborate.&nbsp;</p> <p>11:13:14 AM&nbsp;</p> <p>don&nbsp;</p> <p>your not aware of the DNS issues that you have been experiencing?&nbsp;</p> <p>11:14:47 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>There is no DNS issue on our side but we are undergoing server migration which is effecting DNS.&nbsp;</p> <p>11:15:02 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>We apologize for it, it will be under control very soon.&nbsp;</p> <p>11:15:41 AM&nbsp;</p> <p>don&nbsp;</p> <p>have you got a timeframe on the "very soon" in days?&nbsp;</p> <p>11:17:30 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>The thing is that we are process of migrating multiple servers and honestly, we have no idea about it.&nbsp;</p> <p>11:17:50 AM&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>The management team is working on it but we don't have any idea about it.&nbsp;</p> <p>11:23:15 AM&nbsp;</p> <p>don&nbsp;</p> <p>wow, sounds like you've got some great management there!. OK I think I know how to solve the problem from here. Thanks for your help&nbsp;</p> <p>Hitesh N&nbsp;</p> <p>Is there anything else I could assist you with today?&nbsp;</p> <p>11:27:25 AM&nbsp;</p> <p>don&nbsp;</p> <p>That's all, thanks!&nbsp;</p> <h2>&nbsp;</h2>