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Task Description: arvixe support Ticket - # - PRB: webhost server down(* #) - DNS errors

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Content: use HTML Edit Content <h1 style="text-align: center;">FIX-PRB-6096</h1> <h2>[previously]</h2> <ol> <li><strong>[2016-04-15]</strong></li> <ol> <li>x] REF: contact chat support</li> <li>x] PRB: same issue as previous , browser(chr) reports DNS errors</li> <li>x] SOLUTION: problem was resolved by support staff. service outage = x. hours ( didnt check back till next day)</li> <li>*] NOTES: chat log attached, no email followup, as promised</li> </ol></ol> <h2>[currently]</h2> <ol> <li>] &nbsp;</li> </ol> <h2>[next]</h2> <ol> <li>] http://forum.arvixe.com/smf/open-discussions/my-site-is-not-working!!!/&nbsp;</li> <li>] http://forum.arvixe.com/smf/open-discussions/</li> </ol> <div> <div>5:59:33 PM</div> <div>Prakash N</div> <div>Hello Don. Welcome to Arvixe live chat, My name is Prakash. How may I assist you?</div> <div>5:59:46 PM</div> <div>Don Sagrott</div> <div>dns server for basil.arvixe.com is generating errors</div> <div>6:03:11 PM</div> <div>Prakash N</div> <div>I apologize for the issues.</div> <div>6:03:16 PM</div> <div>Prakash N</div> <div>Can I have the Support Code set under your billing account so that I can authenticate you as the owner of the account? You can get the Support Code at:&nbsp;</div> <div>customers.arvixe.com/clientarea.php .</div> <div>6:13:38 PM</div> <div>Don Sagrott</div> <div>85900-YRESA</div> <div>6:15:55 PM</div> <div>Prakash N</div> <div>Thank you!</div> <div>6:24:23 PM</div> <div>Prakash N</div> <div>We are aware of a small group of customers are experiencing the issue with the server. Our engineering team is aware of the issue and working towards a resolution. We&nbsp;</div> <div>apologize for the inconvenience and appreciate your patience while we resolve this issue.</div> <div>6:24:34 PM</div> <div>Prakash N</div> <div>We will update you via email once the issue is fixed.</div> <div>6:28:30 PM</div> <div>Don Sagrott</div> <div>Ok, thanks</div> </div>