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Task Description: arvixe support Ticket - # - PRB: webhost server down(* #) - DNS errors

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Content: use HTML Edit Content <h1 style="text-align: center;">FIX-PRB-6134</h1> <h2>[previously]</h2> <ol> <li><strong>[2016-05-05]</strong></li> <ol> <li>x] REF: contact chat support</li> <li>x] PRB: same issue as previous , browser(chr) reports DNS errors, error message below</li> <li>x] SOLUTION: problem was resolved by support staff. service outage = &lt; 1.0 hours</li> <li>*] NOTES: chat log attached,</li> </ol></ol> <h2>[currently]</h2> <ol> <li>] &nbsp;</li> </ol> <h2>[next]</h2> <ol> <li>]&nbsp;</li> </ol> <h2>error message</h2> <div><hr /></div> <div> <div>The webpage at http://sospep.com/index might be temporarily down or it may have moved permanently to a new web address.</div> <div>Search Google for sosepp index</div> <div>ERR_NAME_RESOLUTION_FAILED</div> </div> <h2>&nbsp;</h2> <div> <h2>chat log</h2> <hr /> <div>Chat ID: 25415061 Initial Question: the DNS server for basil is down - again</div> <div>8:07:37 AMAdarsh D Hello, Welcome to Arvixe live chat. I apologize for the wait time. My name is Adarsh.</div> <div>8:08:33 AMDon Hello Adarsh - the DNS server for basil is down - again.</div> <div>8:09:47 AMAdarsh D I am sorry for the trouble.</div> <div>8:10:15 AMDon Nevermind, it looks like its back online. Carry on and prosper!</div> <div>8:10:17 AMAdarsh D There is an ongoing issue of network disruption with the server.</div> <div>8:11:20 AMAdarsh D Our server admin are already working on this.</div> <div>8:11:34 AMAdarsh D okay,</div> <div>8:11:45 AMAdarsh D Is there anything else I could assist you with today?</div> <div>8:12:13 AMDon OK, sounds good. Ill leave it with you. Thanks for the heads up, appreciate it.</div> </div>