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Task Description: arvixe support Ticket# - VKN-441-35650 - PRB: webhost server down - CSC.exe errors

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Content: use HTML Edit Content <h1 style="text-align: center;">FIX-PRB-6206</h1> <h2>[previously]</h2> <ol> <li><strong>[2016-06-05]</strong></li> <ol> <li><strong>x] PROBLEM:</strong> various csc.exe compiler errors,</li> <li><strong>x] REFERENCE:</strong> submitted email ticket(2016-06-05), Ticket ID&nbsp;#VKN-441-35650, contact chat support (2016-06-06)</li> <li>x] CAUSE:&nbsp;&nbsp;</li> <li><strong>x] SOLUTION:</strong> problem was resolved by arvixe support staff. estimated outage time frame 24+ hours&nbsp;</li> <li><strong>*] NOTES:</strong> chat log attached,</li> </ol></ol> <h2>[currently]</h2> <ol> <li>] &nbsp;</li> </ol> <h2>[next]</h2> <ol> <li>]&nbsp;</li> </ol> <p><strong>Ticket ID&nbsp;#VKN-441-35650</strong></p> <p>starting this AM(2016-06-05) i am recieving server errors from basil when accessing my site.</p> <p>Compiler Error Message: CS0016: Could not write to output file 'c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\0488d0f3\e0ced41f\App_Web_open_sospep.cshtml.cdcab7d2.fc_dsjwl.dll' -- 'Access is denied. '</p> <p>Site was working fine yesterday. No recent changes to site on our side. Some pages of site are accessible (ex sospep.com) but anything that hits the database generates error ( ex sospep.com/view/calendars)</p> <p>++ <br />phpMyAdmin - Error ( when accessing php admin panel from cp.basil.arvixe</p> <p>ERROR: Cannot start session without errors, please check errors given in your PHP and/or webserver log file and configure your PHP installation properly.</p> <h2>error message</h2> <div><hr /></div> <div> <div><br />Compiler Error Message: CS0016: Could not write to output file 'c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\0488d0f3\e0ced41f\App_Web_calendars.cshtml.cb06a6ff.hn6hwsnw.dll' -- 'Access is denied. '<strong><br /></strong></div> <div>&nbsp;</div> </div> <h2>&nbsp;</h2> <div> <h2>chat log - 2016-06-06</h2> <hr /> <div>Chat ID: 26812697 Initial Question: basil<br />8:54:23 AMMegharaj K Hello Don, Thank you for contacting support, My name is Megharaj. How are you today?<br />8:54:31 AM Megharaj K I apologize for the wait time.<br />8:56:43 AM don sagrott server 'basil' seems to be down, Has been for over 24 hours, Can you provide me some details (timeframe) on when it will be back online,<br />8:57:03 AM Megharaj K Sorry for the trouble this may have caused you.<br />8:58:51 AM Megharaj K Let me locate the account.<br />8:58:53 AM Megharaj K Could you please provide me with the Support Code which you can obtain from your client area at the URL <a href="https://customers.arvixe.com/clientarea.php">https://customers.arvixe.com/clientarea.php</a> under the Support Options ?<br />8:59:51 AM don sagrott **********<br />9:06:06 AM Megharaj K Thank you for the authentication.<br />9:09:18 AM Megharaj K Currently, we are having a known issue with our servers.<br />9:09:37 AM Megharaj K Experts have confirmed that the issue will be resolved at the earliest.<br />9:09:49 AM Megharaj K Thank you in advance for your patience and co-operation.<br />9:10:12 AM don sagrott Megharaj K Experts have confirmed that the issue will be resolved at the earliest.<br />9:10:29 AM don sagrott Can you please explain to me what that means ?<br />9:11:05 AM Megharaj K We are aware of the issue that we are experiencing with our servers.<br />9:12:10 AM Megharaj K Server Admins are looking into the outage with 'basil' servers.<br />9:12:18 AM don sagrott I understand that you know you have an issue. Do you have any idea on a timeframe for the fix or not?<br />9:13:53 AM Megharaj K As per the confirmation of our Server Admins, this may take few hours.<br />9:14:04 AM Megharaj K Thank you in advance for your patience and co-operation.<br />9:14:48 AM don sagrott OK. I will check back in a " A few hours" would also like my account credited for downtime, as per you guarantee<br />9:18:36 AM Megharaj K Sure.<br />9:18:52 AM Megharaj K Thank you for choosing Arvixe, we appreciate your support.<br />9:18:54 AM Megharaj K Is there anything else I could assist you with today?<br />9:20:06 AM don sagrott Thats all for now, I will follow up with you "in a few hours" Thanks for your "support". Have a good day :)</div> </div>