task

ISSUE: site down

[previously]

  1. [2013-09-16] contact support (chat) ticket#(#) - ISSUE -site down
  2. Your Question: my site not available after server migration(basil) compleded
  3. Please wait, an operator will be with you shortly.
  4. You are now chatting with Billy Lowery - Support
  5. 07:22Billy Lowery: Hi. I'm Billy. How can I help?
  6. 07:23don sagrott: my website is not available, sospep.com, on server basil,
  7. 07:23Billy Lowery: Just a moment please.
  8. 07:31Billy Lowery: I am still here Don, just another moment please.
  9. 07:31don sagrott: OK
  10. 07:33Billy Lowery: This server is currently being worked on by one of our lead admins, and it should be back functioning properly shortly.
  11. 07:35don sagrott: OK i will give it some time and check back later, FYI i checked both your alerts page and the basil migration page neither of which indicated any issues ... maybe they should
  12. *] ADD - login to admin panel - no sites/files or data  
  13. RESOLVED * site was back online by 9 AM approx

[currently]

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Details

ID: 2823

NAME: FIX-PRB-2823

DESCRIPTION: {"PRB:":" SM site down ON PG error in web config file"}

START DATE TIME: 2013-09-16 09:43:53

EST DURATION: 01:00:00

END DATE TIME: 2013-09-16 10:43:53

STATUS: Completed

PRIORITY: -5

OWNER ID: 75

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