task

troubleshoot - PC

[previously]

  1. [2014-11-dd] PRB - browser freezes
    1. *] FIRST NOTICE - ff browser - @ hn, linked to ART on slideshare.net, "how to write a developer resume to get hired"
    2. * network connectivity issues reported by app mindmeister
    3. ] TRY restart router
    4. ] TRY restart PC, boot into safe mode, update mbam, scan, scan RESULT=0
    5. ] TRY - browser(IE) in safe mode, RESULT=PASS
    6. ] TRY - browser()
    7. ] TEST ff -  freezes system
  2. [] disabled hardware acceleration in ff browser advanced settings
    1. ] no change
  3. [2014-11-12]- USE mbam to run malware scan, update to version latest
    1. ] result = found nothing, no change
  4. [2014-11-12] USE mbam to run malware scan, updated to version latest
    1. ] result = found nothing, no change
  5. [2014-11-12] ran windows virus scan
    1. ] result = found nothing, no change
  6. ] USE ___ to check windows event viewer for message
    1. ] result = windows events - 7001 error * many -
  7. ] USE services.msc to check for services(server, workstartion) are running ( as per ref 1)
    1. ] result = server not running, auto || get error 1068 when trying to start
    2. ] result = workstation service running, auto
  8. [2014-11-12 09:15] TRY
    1. ] disable device @ ip
    2. ] enable wless card, use wlesss connectivity
    3. *] ERROR - events viewer - client virtualization handler, NO Errors for NETBT

[currently]

  1. [2014-11-12] system restore to:2014-11-07 ??
    1. *] have photo on phone with list changes(4)
    2. *] seemed to be hanging, at "logging off", let it go overnight and in the AM it was good to go
  2. [2014-11-13] testing - system restore
    1. x] started up OK
    2. x] tested OK with IE
    3. x] tested OK wtih pb on
    4. *] PROMPTED for windows update - postponed
    5. x] WORKED in ie and skype all morning, no issues
    6. x] TEST firefox
    7. x] RESULT = SUCCESS, seems to be working OK on short test
  3. x] restart - to complete install of "pending" windows updates ( see photo list)
    1. ] test firefox
    2. ] RESULT = fail, firefox crashed, system locked up completely
  4. x] system restore - to prior to windows critical update
    1. x] restored succesfully to 08:45 am today
    2. *] see photo-list of items-affecte
    3. * no longer any additional restore points listed, yesterday there was more
    4. * previous restore was done in safe mode
    5. x]  test ie, RESULT=PASS
    6. x] test firefox
    7. x] RESULT = FAIL - MSG in firefox 1064107 - crash in RtlEnterCriticalSection Locklimpl::Lock()
    8. *] maybe - A BUG IN FF starting in 33.01 - https://bugzilla.mozilla.org/show_bug.cgi?id=1064107
  5. > REVIEW event viewer
    1. ] NetBT
    2. ] iaStor
    3. ] WMI 
    4. ] Browser - could not gain control
    5. ] bowser
    6. ] VSS warning 
  6. [09:00] TRY reset browser ff
    1. ] TEST ff - RESULT=PASS seems to be working fine, several hours
    2. *] pending windows updates
  7. [00:00]
  8. ]

[next]

[reference]

  1. ] reset firefox -
  2. ] disable firefox hardware acceleration 
  3. ] check for servies (server, workstation)
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Details

ID: 4402

NAME: FIX-PRB-4402-system-freezing

DESCRIPTION: system is intermittently locking up(freezing) - ] started noticing in ff browser, this happens consistently, SWITHCED to using ie browser, seemed to be OK but it is also happening

START DATE TIME: 2014-11-12 08:25:35

EST DURATION: 01:00:00

END DATE TIME: 2014-11-12 09:25:35

STATUS: Completed

PRIORITY: -5

OWNER ID: 75

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