task

FIX PRB - system ### -

[previously]

1. [2014-12-19][08:30] NEW task IN prj-000/PRODUCTION
1. ] # ### - user issues with device - PRB ?malware?
2. [2014-12-19] backup status
1. x] backup ALL content (shared) to external
2. *] have prev backup(duplicates) in photos
3. [2014-12-19]
1. *] PRB - bm data
2. ] research - BM prb options ] access db file on device ] use backup software
4. [2014-12-19] install SW - bb desktop manager,
1. *] PRB requires .net framework 3.5  (older version)
2. *] PREV - other PRG also required = prgm=??,  prgrm=samsung kies didn't install it,
5. [2014-12-19] install SW
1. ] # # - install .net framework 3.5
6. [2014-12-19] install SW
1. ] # # - Blackberry Desktop Manger
7. [2014-12-dd] DATA
1. ] # # - backup full - ERROR - msg = backup has failed
2. ] # # - backup partial - ERROR - falied to load contents

[currently]

1. ]  

[next]

1. ] backup error
1. ] http://forums.crackberry.com/blackberry-playbook-f222/blackberry-desktop-wont-back-up-my-playbook-750561/
2. ] TRY turn off wifi
3. ] TRY remove PC app

Details

ID: 4556

NAME: FIX-PRB-4556

DESCRIPTION: system-down(FUNKY) - system ### - PRB

START DATE TIME: 2014-12-20 09:21:27

EST DURATION: 01:00:00

END DATE TIME: 2014-12-20 10:21:27

STATUS:

PRIORITY: -5

OWNER ID: 75

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