task

FIX-PRB-6134

[previously]

  1. [2016-05-05]
    1. x] REF: contact chat support
    2. x] PRB: same issue as previous , browser(chr) reports DNS errors, error message below
    3. x] SOLUTION: problem was resolved by support staff. service outage = < 1.0 hours
    4. *] NOTES: chat log attached,

[currently]

  1. ]  

[next]

error message


The webpage at http://sospep.com/index might be temporarily down or it may have moved permanently to a new web address.
Search Google for sosepp index
ERR_NAME_RESOLUTION_FAILED

 

chat log


Chat ID: 25415061 Initial Question: the DNS server for basil is down - again
8:07:37 AMAdarsh D Hello, Welcome to Arvixe live chat. I apologize for the wait time. My name is Adarsh.
8:08:33 AMDon Hello Adarsh - the DNS server for basil is down - again.
8:09:47 AMAdarsh D I am sorry for the trouble.
8:10:15 AMDon Nevermind, it looks like its back online. Carry on and prosper!
8:10:17 AMAdarsh D There is an ongoing issue of network disruption with the server.
8:11:20 AMAdarsh D Our server admin are already working on this.
8:11:34 AMAdarsh D okay,
8:11:45 AMAdarsh D Is there anything else I could assist you with today?
8:12:13 AMDon OK, sounds good. Ill leave it with you. Thanks for the heads up, appreciate it.
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Details

ID: 6134

NAME: FIX-PRB-6134

DESCRIPTION: arvixe support Ticket - # - PRB: webhost server down(* #) - DNS errors

START DATE TIME: 2016-05-05 08:18:14

EST DURATION: 01:00:00

END DATE TIME: 2016-05-05 09:18:14

STATUS: Completed

PRIORITY: -5

OWNER ID: 75

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