task

FIX-PRB-6206

[previously]

[2016-06-05]

x] PROBLEM: various csc.exe compiler errors,
x] REFERENCE: submitted email ticket(2016-06-05), Ticket ID #VKN-441-35650, contact chat support (2016-06-06)
x] CAUSE:
x] SOLUTION: problem was resolved by arvixe support staff. estimated outage time frame 24+ hours
*] NOTES: chat log attached,

[currently]

]

[next]

]

Ticket ID #VKN-441-35650

starting this AM(2016-06-05) i am recieving server errors from basil when accessing my site.

Compiler Error Message: CS0016: Could not write to output file 'c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\0488d0f3\e0ced41f\App_Web_open_sospep.cshtml.cdcab7d2.fc_dsjwl.dll' -- 'Access is denied. '

Site was working fine yesterday. No recent changes to site on our side. Some pages of site are accessible (ex sospep.com) but anything that hits the database generates error ( ex sospep.com/view/calendars)

++
phpMyAdmin - Error ( when accessing php admin panel from cp.basil.arvixe

ERROR: Cannot start session without errors, please check errors given in your PHP and/or webserver log file and configure your PHP installation properly.

error message

Compiler Error Message: CS0016: Could not write to output file 'c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\0488d0f3\e0ced41f\App_Web_calendars.cshtml.cb06a6ff.hn6hwsnw.dll' -- 'Access is denied. '

chat log - 2016-06-06

Chat ID: 26812697 Initial Question: basil
8:54:23 AMMegharaj K Hello Don, Thank you for contacting support, My name is Megharaj. How are you today?
8:54:31 AM Megharaj K I apologize for the wait time.
8:56:43 AM don sagrott server 'basil' seems to be down, Has been for over 24 hours, Can you provide me some details (timeframe) on when it will be back online,
8:57:03 AM Megharaj K Sorry for the trouble this may have caused you.
8:58:51 AM Megharaj K Let me locate the account.
8:58:53 AM Megharaj K Could you please provide me with the Support Code which you can obtain from your client area at the URL https://customers.arvixe.com/clientarea.php under the Support Options ?
8:59:51 AM don sagrott **********
9:06:06 AM Megharaj K Thank you for the authentication.
9:09:18 AM Megharaj K Currently, we are having a known issue with our servers.
9:09:37 AM Megharaj K Experts have confirmed that the issue will be resolved at the earliest.
9:09:49 AM Megharaj K Thank you in advance for your patience and co-operation.
9:10:12 AM don sagrott Megharaj K Experts have confirmed that the issue will be resolved at the earliest.
9:10:29 AM don sagrott Can you please explain to me what that means ?
9:11:05 AM Megharaj K We are aware of the issue that we are experiencing with our servers.
9:12:10 AM Megharaj K Server Admins are looking into the outage with 'basil' servers.
9:12:18 AM don sagrott I understand that you know you have an issue. Do you have any idea on a timeframe for the fix or not?
9:13:53 AM Megharaj K As per the confirmation of our Server Admins, this may take few hours.
9:14:04 AM Megharaj K Thank you in advance for your patience and co-operation.
9:14:48 AM don sagrott OK. I will check back in a " A few hours" would also like my account credited for downtime, as per you guarantee
9:18:36 AM Megharaj K Sure.
9:18:52 AM Megharaj K Thank you for choosing Arvixe, we appreciate your support.
9:18:54 AM Megharaj K Is there anything else I could assist you with today?
9:20:06 AM don sagrott Thats all for now, I will follow up with you "in a few hours" Thanks for your "support". Have a good day :)

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