task

FIX-PRB-6274

[previously]

  1. [2016-07-07]
    1. ]  PRB recurring today, seems to reset itself after some downtime(15+minutes), updated email ticket on arvixe
    2. ] ALSO sepereate issue #6279 - re:db login credentials ( ? related ? )
  2. [2016-07-06]
    1. x] PROBLEM: (db) server(basil) down ?, home page loads but as soon as you access any page that accesses database, you get a "parse error - not enough disk space"
    2. x] REFERENCE: submitted email ticket(2016-07-05), Ticket ID #_______, then contacted chat support (2016-07-05)
    3. x] CAUSE: ?? suspect issue with mysql server 
    4. x] SOLUTION: problem was resolved by arvixe support staff. estimated outage time frame 1+ hours 
    5. *] NOTES: chat log attached,

[currently]

  1. ]  

[next]

  1. ] 

 

EMAIL - Ticket ID # ########

 

 

ERROR message


> FIX-PRB - server down
> MSG: Parser Error
  Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately.
 Parser Error Message: There is not enough space on the disk.
Source Error:
Line 1:  <!--  view/plans [-v-002][base=-v-001][2013-06-29][copyright don.sagrott, all rights reserved] REF# 1994 -->

 

CHAT log - 2016-07-05

> Chat ID: 28180033 Initial Question: server 'basil' is down
10:10:34 AM Rashmi S  Welcome to Arvixe live chat,Hello Don. My name is Rashmi and I will be assisting you today.
10:11:18 AM Don Sagrott Hello Rashmi
10:11:29 AM Don Sagrott support code: ************
10:11:45 AM Don Sagrott Issue: Server Basil is down
10:13:43 AM Rashmi S Okay, I could access the sites without any issues, can you please let me know where exactly you are experiencing the issue ?
10:16:06 AM Don Sagrott when you click any link on the home page at sospep.com it will give you an error message re: - "not enough disk space"
10:17:28 AM Rashmi S Okay let me check it.
10:19:19 AM Rashmi S It seems to have an parse error, it is not the issue with the server.
10:20:27 AM Don Sagrott nothings change in the sites code and it was working fine earlier this morning, It stat
10:20:48 AM Don Sagrott It started throwing these errors about an hour ago
10:21:17 AM Rashmi S I am checking the issue for you, Please hold.
10:21:32 AM Don Sagrott Thanks
10:29:11 AM Rashmi S I apologize for the wait time. I am checking your issue with Our Senior Admin.
10:33:27 AM Don Sagrott no problem on the wait. I think its likely related to the database server(MySQL), it doesn't seem to throw errors until a page try's to access the database, I am also seeing an Error 28 - from storage engine, on another site 
10:39:30 AM Rashmi S Let me create a ticket for you with high priority , as the issue needs deeper investigation by Our Senior Admins.
10:41:13 AM Don Sagrott OK, just pass along the ticket number when you have it
10:42:14 AM Rashmi S Okay sure, Please hold while I create the ticket for you.
10:48:44 AM Rashmi S I have created the ticket for you with high priority and updated the ticket with high priority, so that they can update you at the earliest possible. The ticket ID is as follows: ********, you will be soon updated via the ticket created.
10:50:05 AM Don Sagrott OK Rashmishi, Thank you very much for your help today, you did a great job and I appreciate it. Have a good day.
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Details

ID: 6274

NAME: FIX-PRB-6274

DESCRIPTION: arvixe support Ticket# - #/# - PRB: webhost server down - ERROR: not enough disk space

START DATE TIME: 2016-07-05 08:18:14

EST DURATION: 01:00:00

END DATE TIME: 2016-07-05 09:18:14

STATUS: Completed

PRIORITY: -5

OWNER ID: 75

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