CHAT log - 2016-07-27
Chat ID: 29285498 Initial Question: server basil is EXTREMELY slow or not
responding
9:03:00 PM Shailendra K Hello . Welcome to Arvixe live chat. I apologize for
the wait time. My name is Shailendra. I will review your question and get back
to you.
9:03:00 PM Shailendra K Hi
9:03:07 PM Shailendra K We are aware of the issue.
9:03:14 PM Shailendra K Issue will be fixed shortly.
9:03:21 PM Shailendra K You can check back in couple of hour.
9:03:45 PM don sagrott OK sounds great. Can I get credit for the downtime?
9:04:45 PM Shailendra K Higher level team will resolve it.
9:04:49 PM Shailendra K Is there anything else I can assist you with today?
9:05:07 PM don sagrott Can I get credit for the downtime?
9:05:38 PM Shailendra K No sir
9:06:04 PM don sagrott What about your 99.9% uptime guarantee?
9:11:32 PM Shailendra K Since the server is not down we cannot provide credit.
9:14:40 PM don sagrott my websites are NOT accessible, your going to tell me
the server is NOT down, I don't get it?
9:17:25 PM Shailendra K Should I place a ticket to provide compensation for
website downtime?
9:17:46 PM don sagrott Yes
9:21:46 PM Shailendra K Log into your Customer Area here:
the Support Code you see under "Support Options" here to verify.
9:23:21 PM don sagrott 85900-AMY9A
9:23:44 PM Shailendra K Thank you for the authentication.
9:23:46 PM Shailendra K Can you please on hold for 2-3 minutes while I review
your account?
9:24:00 PM don sagrott yes
9:28:38 PM Shailendra K FDQ-505-39763 is the ticket number to provide
compensation for downtime.
9:29:44 PM don sagrott OK, do I need to do anything else ?
9:30:21 PM don sagrott Can you give me an idea of approximately how long will
it take?
9:30:23 PM Shailendra K All done.
9:30:39 PM Shailendra K You can check status within 4-5 hours.
9:31:06 PM don sagrott OK, Then thanks for your help this evening.