task

FIX-PRB-6334

[previously]

[2016-07-30]

x] PROBLEM: webhost server SLOW, DOWN - ERROR: none, pages load, very, very, slow 20 - 30+ seconds, or not at all (intermittently)
x] REFERENCE: chat support, Ticket ID #_______, then contacted chat support (2016-07-07)
x] CAUSE: ?? suspect webhost arvixe, server: basil
x] SOLUTION: problem was resolved by arvixe staff. estimated outage time frame, approx 2+ hours
*] NOTES: logging issue, support not contacted.

] 07:00 - 08:00 PST (approx), server responds but VERY slow, approx 30 seconds per page(request),
] 08:00 - it seems to be back to operating normally,
] 10:50 - 11:00 - site down completely
] 12:00 - back to operating but slow again, temporarily, then working, then slow ....

[2016-08-01]

] x] PROBLEM: webhost server DOWN - ERROR: none,
x] REFERENCE: chat support - Chat ID: 29535458, Ticket ID #_______,
x] CAUSE: ?? suspect webhost: arvixe, server: basil
x] SOLUTION: problem was resolved by arvixe staff. estimated outage time frame, approx 2+ hours
*] NOTES: logging issue, chat support contacted. punted to Billing

[2016-08-02]

x] PROBLEM: webhost server SLOW - ERROR: none,
x] REFERENCE: chat support - Chat ID: none, Ticket ID #: none
x] CAUSE: ?? suspect webhost: arvixe, server: basil
x] SOLUTION: problem was resolved by arvixe staff. estimated outage time frame: ?
*] NOTES: server is working BUT very slow as to be unuseable

[2016-08-04]

] x] PROBLEM: webhost server SLOW/DOWN - ERROR: none,
x] REFERENCE: chat support - Chat ID: none, Ticket ID #: none
x] CAUSE: ?? suspect webhost: arvixe, server: basil
x] SOLUTION: problem was resolved by arvixe staff. estimated outage time frame, approx 2+ hours
*] NOTES:

] 05:00 - early start, server is working awesome BUT @
] 10:45 - problems start for day, intermittently flaking out
] 18:30 - PRBS are ongoing, FIRST time for this ERROR -

[2016-08-11]

] x] PROBLEM: webhost server SLOW - ERROR: none,
x] REFERENCE: chat support: none, Ticket ID #:none
x] CAUSE: ?? suspect webhost: arvixe, server: basil
x] SOLUTION: problem was resolved by arvixe staff. estimated outage time: ongoing for all of the AM (pst), PM was somewhat better
*] NOTES:

] kept ending user sessions almost immediately after user login. change page, submit, changes dont take effect because user session ended already, NEW, ongoing all day

[currently]

]

[next]

]

EMAIL - Ticket ID # ########

none

ERROR: message/details

> FIX-PRB - server down

- no error message -

[08-04]

No such host is known
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Net.Sockets.SocketException: No such host is known
Source Error:
Line 619:    public void setContent(string Content){
Line 620:        this.content_task = Content;
Line 621:        sospep.Execute(qryEditContent,Content,this.id_task);
Line 622:    }

CHAT log - 2016-07-30

none

CHAT log - 2016-08-01

Chat ID: 29535458 Initial Question: server [basil.arvixe.com] is down

3:32:17 PM Ramyadevi A Welcome to Arvixe live chat, my name is Ramya. How are you today?

3:32:54 PM Don Sagrott I am awesome thanks for asking, and you?

3:34:10 PM Ramyadevi A I am doing great. Thank you for asking.

3:36:35 PM Ramyadevi A http://sospep.com/ should be fine now .

3:37:34 PM Don Sagrott Unfortunately server basil has been down (again) for several hours today. I would like to have my account credited for the downtime, as per you service level guarantee of 99.9% uptime.

3:40:02 PM Ramyadevi A We apologize for the inconvenience this might have caused you.

3:40:06 PM Ramyadevi A We will continue monitoring the server to ensure nothing on server end causes downtime.

3:41:46 PM Don Sagrott Yes, that's great. But I would like credit for the downtime I have experienced again today

3:42:28 PM Ramyadevi A Can you please submit a ticket to our billing department so that they can assist you more on this .

3:44:12 PM Don Sagrott OK, I will submit a ticket to your billing department. Thanks for your help. Have a wonderful day. Talk to you soon :)

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