task

FIX-PRB-6372

[previously]

  1. [2016-08-14]
    1. x] PROBLEM: (db) server(basil) down ?, home page loads but as soon as you access any page that accesses database, you get a "parse error - not enough disk space"
    2. x] REFERENCE: submitted email ticket(2016-08-14), Ticket ID #_______,
    3. x] CAUSE: ?? suspect issue with mysql server 
    4. x] SOLUTION: problem was resolved by arvixe support staff. estimated outage time frame 2+ hours Submitted ticket on 14th, never checked back on server till 15th
    5. *] NOTES: see PREV FIX-PRB-6274 on 2016-07-06

[currently]

  1. ]  

[next]

 


EMAIL - Ticket ID # BVA-154-95404

 When any of the pages on my web site try to write to/read from database (MySQL) I am getting the asp ERROR message - "There is not enough space on  the disk"

web server seems to still read and server static pages from OK, so our home page will load fine, BUT as soon as you click any link, that requires database access you

get the ERROR message

PROBLEM started 2016-08-14 09:30 am PST

NOTE: had this same issue occur recently ( within last 30 days) which you guys corrected.

 

ERROR message



> FIX-PRB - server down
> MSG: Parser Error
  Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately.
 Parser Error Message: There is not enough space on the disk.
Source Error:
Line 1:  <!--  view/plans [-v-002][base=-v-001][2013-06-29][copyright don.sagrott, all rights reserved] REF# 1994 -->

 

CHAT log - 2016-08-14


> Chat ID:none
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Details

ID: 6372

NAME: FIX-PRB-6372

DESCRIPTION: arvixe support Ticket# - #/# - PRB: webhost server down - ERROR: not enough disk space CC 6274

START DATE TIME: 2016-08-14 08:18:14

EST DURATION: 01:00:00

END DATE TIME: 2016-08-14 09:18:14

STATUS: Completed

PRIORITY: -5

OWNER ID: 75

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