(public).sospep.events ~ view task ~ FIX-PRB-4402-system-freezing

<h1 style="text-align: center;">troubleshoot - PC</h1>
<h2>[previously]</h2>
<ol>
<li><strong>[2014-11-dd] PRB - browser freezes </strong></li>
<ol>
<li>*] FIRST NOTICE - ff browser - @ hn, linked to ART on slideshare.net, "how to write a developer resume to get hired"</li>
<li>* network connectivity issues reported by app mindmeister</li>
<li>] TRY restart router</li>
<li>] TRY restart PC, boot into safe mode, update mbam, scan, scan RESULT=0</li>
<li>] TRY - browser(IE) in safe mode, RESULT=PASS</li>
<li>] TRY - browser()</li>
<li>] TEST ff -&nbsp; freezes system</li>
</ol>
<li><strong>[] disabled hardware acceleration in ff browser advanced settings</strong></li>
<ol>
<li>] no change</li>
</ol>
<li><strong>[2014-11-12]- USE mbam to run malware scan, update to version latest</strong></li>
<ol>
<li>] result = found nothing, no change</li>
</ol>
<li><strong>[2014-11-12] USE mbam to run malware scan, updated to version latest</strong></li>
<ol>
<li>] result = found nothing, no change</li>
</ol>
<li><strong>[2014-11-12] ran windows virus scan</strong></li>
<ol>
<li>] result = found nothing, no change</li>
</ol>
<li>] USE ___ to check windows event viewer for message</li>
<ol>
<li>] result = windows events - 7001 error * many -</li>
</ol>
<li>] USE services.msc to check for services(server, workstartion) are&nbsp;running ( as per ref 1)</li>
<ol>
<li>] result = server not running,&nbsp;auto&nbsp;|| get error 1068 when trying to start</li>
<li>] result = workstation service running, auto</li>
</ol>
<li><strong>[2014-11-12 09:15] TRY</strong></li>
<ol>
<li>] disable device @ ip</li>
<li>] enable wless card, use wlesss connectivity</li>
<li>*] ERROR - events viewer - client virtualization handler, NO Errors for NETBT</li>
</ol></ol>
<h2>[currently]</h2>
<ol>
<li><strong>[2014-11-12] system restore to:2014-11-07 ??</strong></li>
<ol>
<li>*] have photo on phone with list changes(4)</li>
<li>*] seemed to be hanging, at "logging off", let it go overnight and in the AM it was good to go</li>
</ol>
<li><strong>[2014-11-13] testing - system restore</strong></li>
<ol>
<li>x] started up OK</li>
<li>x] tested OK with IE</li>
<li>x] tested OK wtih pb on</li>
<li><span style="background-color: #ffff00;">*] PROMPTED for windows update - postponed</span></li>
<li>x] WORKED&nbsp;in ie and skype all morning, no issues</li>
<li>x] TEST firefox</li>
<li>x] RESULT = SUCCESS, seems to be working OK on short test</li>
</ol>
<li><strong>x] restart - to complete install of "pending" windows updates ( see photo list)</strong></li>
<ol>
<li>] test firefox</li>
<li><span style="background-color: #ff0000;">] RESULT = fail,</span> firefox crashed, system locked up completely</li>
</ol>
<li><strong>x] system restore - to prior to windows critical update</strong></li>
<ol>
<li>x] restored succesfully to 08:45 am today</li>
<li>*] see photo-list of items-affecte</li>
<li>* no longer any additional restore points listed, yesterday there was more</li>
<li>* previous restore was done in safe mode</li>
<li>x]&nbsp; test ie, RESULT=PASS</li>
<li><span style="background-color: #ffff00;">x] test firefox</span></li>
<li><span style="background-color: #ff0000;">x] RESULT = FAIL</span> - MSG in firefox 1064107 - crash in RtlEnterCriticalSection Locklimpl::Lock()</li>
<li>*] maybe - A BUG IN FF starting in 33.01 - <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1064107">https://bugzilla.mozilla.org/show_bug.cgi?id=1064107</a></li>
</ol>
<li><strong>&gt; REVIEW event viewer </strong></li>
<ol>
<li>] NetBT</li>
<li>] iaStor</li>
<li>] WMI&nbsp;</li>
<li>] Browser - could not gain control</li>
<li>] bowser</li>
<li>] <a href="http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/how-to-fix-volume-shadow-copy-service-warning-vss/cb369bad-da44-4953-8e38-28ab2343ff45?auth=1" target="_blank">VSS warning</a>&nbsp;</li>
</ol>
<li><strong>[09:00] TRY reset browser ff</strong></li>
<ol>
<li>] TEST ff - RESULT=PASS seems to be working fine, several hours</li>
<li>*] pending windows updates </li>
</ol>
<li>[00:00]</li>
<li>] </li>
</ol>
<h2>[next]</h2>
<h2>[reference]</h2>
<ol>
<li>] <a href="https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems" target="_blank">reset firefox</a>&nbsp;-</li>
<li>] disable firefox hardware acceleration&nbsp;</li>
<li>] <a href="https://social.technet.microsoft.com/Forums/windows/en-US/e0e06c1c-fcf6-4fd5-b5e2-ceb2f72df03e/event-7001-service-control-manager-level-error" target="_blank">check for servies (server, workstation)</a></li>
</ol>

~ view task ~ TaskGroup] PRODUCTION FROM [ Plan] doc-projects IN [ calendars] prj-022-sospep