(public).sospep.events ~ view task ~ FIX-PRB-5776

<h1 style="text-align: center; padding-left: 30px;">FIX-PRB 5776</h1>
&nbsp;
&nbsp;
Welcome To Live Chat
11:05:03 AM&nbsp;
Hitesh N&nbsp;
&nbsp;Welcome to Arvixe live chat, my name is Hitesh. How are you today?&nbsp;
11:05:05 AM&nbsp;
Hitesh N&nbsp;
&nbsp;How can I help you today?&nbsp;
11:05:05 AM&nbsp;
Hitesh N&nbsp;
&nbsp;How can I help you today?&nbsp;
11:05:53 AM don&nbsp;
do you guys have refund or credit for server downtime?&nbsp;
11:06:38 AM&nbsp;
Hitesh N&nbsp;
We do have refund for downtime.&nbsp;
11:07:01 AM&nbsp;
don&nbsp;
how do I go about getting that?&nbsp;
11:09:40 AM&nbsp;
Hitesh N&nbsp;
You need to send your query to our billing department at billing@arvixe.com&nbsp;
11:09:59 AM&nbsp;
Hitesh N&nbsp;
One of our billing specialists will provide more info to you on it.&nbsp;
11:11:18 AM&nbsp;
don&nbsp;
are you making any progress on your DNS issues? &nbsp;
11:12:03 AM&nbsp;
Hitesh N&nbsp;
I didn't get you, please elaborate.&nbsp;
11:13:14 AM&nbsp;
don&nbsp;
your not aware of the DNS issues that you have been experiencing?&nbsp;
11:14:47 AM&nbsp;
Hitesh N&nbsp;
There is no DNS issue on our side but we are undergoing server migration which is effecting DNS.&nbsp;
11:15:02 AM&nbsp;
Hitesh N&nbsp;
We apologize for it, it will be under control very soon.&nbsp;
11:15:41 AM&nbsp;
don&nbsp;
have you got a timeframe on the "very soon" in days?&nbsp;
11:17:30 AM&nbsp;
Hitesh N&nbsp;
The thing is that we are process of migrating multiple servers and honestly, we have no idea about it.&nbsp;
11:17:50 AM&nbsp;
Hitesh N&nbsp;
The management team is working on it but we don't have any idea about it.&nbsp;
11:23:15 AM&nbsp;
don&nbsp;
wow, sounds like you've got some great management there!. OK I think I know how to solve the problem from here. Thanks for your help&nbsp;
Hitesh N&nbsp;
Is there anything else I could assist you with today?&nbsp;
11:27:25 AM&nbsp;
don&nbsp;
That's all, thanks!&nbsp;
<h2>&nbsp;</h2>

~ view task ~ TaskGroup] PRODUCTION FROM [ Plan] doc-projects IN [ calendars] prj-022-sospep