(public).sospep.events ~ view task ~ FIX-PRB-6096

<h1 style="text-align: center;">FIX-PRB-6096</h1>
<h2>[previously]</h2>
<ol>
<li><strong>[2016-04-15]</strong></li>
<ol>
<li>x] REF: contact chat support</li>
<li>x] PRB: same issue as previous , browser(chr) reports DNS errors</li>
<li>x] SOLUTION: problem was resolved by support staff. service outage = x. hours ( didnt check back till next day)</li>
<li>*] NOTES: chat log attached, no email followup, as promised</li>
</ol></ol>
<h2>[currently]</h2>
<ol>
<li>] &nbsp;</li>
</ol>
<h2>[next]</h2>
<ol>
<li>] http://forum.arvixe.com/smf/open-discussions/my-site-is-not-working!!!/&nbsp;</li>
<li>] http://forum.arvixe.com/smf/open-discussions/</li>
</ol>
<div>
<div>5:59:33 PM</div>
<div>Prakash N</div>
<div>Hello Don. Welcome to Arvixe live chat, My name is Prakash. How may I assist you?</div>
<div>5:59:46 PM</div>
<div>Don Sagrott</div>
<div>dns server for basil.arvixe.com is generating errors</div>
<div>6:03:11 PM</div>
<div>Prakash N</div>
<div>I apologize for the issues.</div>
<div>6:03:16 PM</div>
<div>Prakash N</div>
<div>Can I have the Support Code set under your billing account so that I can authenticate you as the owner of the account? You can get the Support Code at:&nbsp;</div>
<div>customers.arvixe.com/clientarea.php .</div>
<div>6:13:38 PM</div>
<div>Don Sagrott</div>
<div>85900-YRESA</div>
<div>6:15:55 PM</div>
<div>Prakash N</div>
<div>Thank you!</div>
<div>6:24:23 PM</div>
<div>Prakash N</div>
<div>We are aware of a small group of customers are experiencing the issue with the server. Our engineering team is aware of the issue and working towards a resolution. We&nbsp;</div>
<div>apologize for the inconvenience and appreciate your patience while we resolve this issue.</div>
<div>6:24:34 PM</div>
<div>Prakash N</div>
<div>We will update you via email once the issue is fixed.</div>
<div>6:28:30 PM</div>
<div>Don Sagrott</div>
<div>Ok, thanks</div>
</div>

~ view task ~ TaskGroup] PRODUCTION FROM [ Plan] doc-projects IN [ calendars] prj-022-sospep