(public).sospep.events ~ view task ~ FIX-PRB-6334

<h1 style="text-align: center;">FIX-PRB-6334</h1>
<h2>[previously]</h2>
<ol>
<li><strong>[2016-07-30]</strong></li>
<ol>
<li><strong>x] PROBLEM:</strong> webhost server SLOW,&nbsp;DOWN - ERROR: none, pages load, very, very, slow 20 - 30+ seconds, or not at all (intermittently)</li>
<li><strong>x] REFERENCE:</strong> chat support, Ticket ID&nbsp;#_______, then contacted chat support (2016-07-07)</li>
<li><strong>x] CAUSE: ??&nbsp;suspect</strong>&nbsp;webhost arvixe, server: basil</li>
<li><strong>x] SOLUTION:</strong> problem was resolved by arvixe staff. estimated outage time frame, approx&nbsp;2+ hours&nbsp;</li>
<li><strong>*] NOTES:</strong> logging issue, support not contacted.</li>
<ol>
<li>] 07:00 - 08:00&nbsp;PST&nbsp;(approx), server responds but VERY slow, approx 30 seconds per page(request),</li>
<li>] 08:00 - it seems to be back to operating normally,</li>
<li>] 10:50 - 11:00 - site down completely&nbsp;</li>
<li>] 12:00 - back to operating but&nbsp;slow again, temporarily, then working, then slow ....</li>
</ol></ol>
<li><strong>[2016-08-01]</strong></li>
<ol>
<li>] <strong>x] PROBLEM:</strong> webhost server&nbsp;DOWN - ERROR: none,</li>
<li><strong>x] REFERENCE:</strong> chat support - <span class="label">Chat ID:</span> <span id="chat_id">29535458</span>, Ticket ID&nbsp;#_______,</li>
<li><strong>x] CAUSE: ??&nbsp;suspect</strong>&nbsp;webhost: arvixe, server: basil</li>
<li><strong>x] SOLUTION:</strong> problem was resolved by arvixe staff. estimated outage time frame, approx&nbsp;2+ hours&nbsp;</li>
<li><strong>*] NOTES:</strong> logging issue, chat support contacted. punted to Billing</li>
</ol>
<li><strong>[2016-08-02]</strong></li>
<ol>
<li><strong>x] PROBLEM:</strong> webhost server&nbsp;SLOW - ERROR: none,</li>
<li><strong>x] REFERENCE:</strong> chat support - <span class="label">Chat ID:</span> none, Ticket ID&nbsp;#: none</li>
<li><strong>x] CAUSE: ??&nbsp;suspect</strong>&nbsp;webhost: arvixe, server: basil</li>
<li><strong>x] SOLUTION:</strong> problem was resolved by arvixe staff. estimated outage time frame: ?</li>
<li><strong>*] NOTES:</strong> server is working BUT very slow as to be unuseable</li>
</ol>
<li><strong>[2016-08-04]</strong></li>
<ol>
<li>] <strong>x] PROBLEM:</strong> webhost server&nbsp;SLOW/DOWN - ERROR: none,</li>
<li><strong>x] REFERENCE:</strong> chat support - <span class="label">Chat ID:</span> <span id="chat_id">none</span>, Ticket ID&nbsp;#: none</li>
<li><strong>x] CAUSE: ??&nbsp;suspect</strong>&nbsp;webhost: arvixe, server: basil</li>
<li><strong>x] SOLUTION:</strong> problem was resolved by arvixe staff. estimated outage time frame, approx&nbsp;2+ hours&nbsp;</li>
<li><strong>*] NOTES:</strong></li>
<ol>
<li>] 05:00 - early start, server is working awesome&nbsp; BUT @</li>
<li>] 10:45 - problems start for day, intermittently flaking out</li>
<li>] 18:30 - PRBS are ongoing, FIRST time for this ERROR -</li>
</ol></ol>
<li><strong>[2016-08-11]</strong></li>
<ol>
<li>] <strong>x] PROBLEM:</strong> webhost server&nbsp;SLOW - ERROR: none,</li>
<li><strong>x] REFERENCE:</strong> chat support: none, Ticket ID&nbsp;#:none</li>
<li><strong>x] CAUSE: ??&nbsp;suspect</strong>&nbsp;webhost: arvixe, server: basil</li>
<li><strong>x] SOLUTION:</strong> problem was resolved by arvixe staff. estimated outage time: ongoing for&nbsp;all of the AM (pst), PM&nbsp;was somewhat better&nbsp;&nbsp;</li>
<li><strong>*] NOTES: </strong></li>
<ol>
<li>] kept ending user sessions&nbsp;almost immediately&nbsp;after user login. change page, submit, changes dont take effect because user session ended already, NEW, ongoing all day</li>
</ol></ol></ol>
<h2>[currently]</h2>
<ol>
<li>] &nbsp;</li>
</ol>
<h2>[next]</h2>
<ol>
<li>]&nbsp;</li>
</ol>
<h2>&nbsp;</h2>
<hr />
<h2><strong>EMAIL -&nbsp;Ticket ID&nbsp;# ########</strong></h2>
<p>none</p>
<h2>ERROR:&nbsp;message/details</h2>
<div><hr /></div>
<div>
<div><br />&gt; FIX-PRB - server down</div>
<div>- no error message -</div>
</div>
<div>[08-04]</div>
<div><br />No such host is known <br />&nbsp; Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. <br />&nbsp;Exception Details: System.Net.Sockets.SocketException: No such host is known<br />Source Error: <br />Line 619:&nbsp;&nbsp;&nbsp; public void setContent(string Content){<br />Line 620:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; this.content_task = Content;<br />Line 621:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sospep.Execute(qryEditContent,Content,this.id_task);<br />Line 622:&nbsp;&nbsp;&nbsp; }&nbsp;&nbsp;&nbsp;</div>
<h2>&nbsp;</h2>
<div>
<h2>CHAT&nbsp;log - 2016-07-30</h2>
<hr />
<div><span>none</span></div>
</div>
<div>
<div>
<h2>CHAT&nbsp;log - 2016-08-01</h2>
<hr /></div>
</div>
<div><span class="label">Chat ID:</span> <span id="chat_id">29535458</span> <span class="label">Initial Question:</span> <span id="initial_question">server [basil.arvixe.com] is down</span>
<div class="chat_message"><span class="message_time">3:32:17 PM</span> <span class="message_sender staff_message">Ramyadevi A</span> <span class="message_content"> Welcome to Arvixe live chat, my name is Ramya. How are you today?</span></div>
<div class="chat_message"><span class="message_time">3:32:54 PM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">I am awesome thanks for asking, and you?</span></div>
<div class="chat_message"><span class="message_time">3:34:10 PM</span> <span class="message_sender staff_message">Ramyadevi A</span> <span class="message_content"> I am doing great. Thank you for asking.</span></div>
<div class="chat_message"><span class="message_time">3:36:35 PM</span> <span class="message_sender staff_message">Ramyadevi A</span> <span class="message_content">http://sospep.com/ should be fine now .</span></div>
<div class="chat_message"><span class="message_time">3:37:34 PM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">Unfortunately server basil has been down (again) for several hours today. I would like to have my account credited for the downtime, as per you service level guarantee of 99.9% uptime. </span></div>
<div class="chat_message"><span class="message_time">3:40:02 PM</span> <span class="message_sender staff_message">Ramyadevi A</span> <span class="message_content"> We apologize for the inconvenience this might have caused you.</span></div>
<div class="chat_message"><span class="message_time">3:40:06 PM</span> <span class="message_sender staff_message">Ramyadevi A</span> <span class="message_content"> We will continue monitoring the server to ensure nothing on server end causes downtime.</span></div>
<div class="chat_message"><span class="message_time">3:41:46 PM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">Yes, that's great. But I would like credit for the downtime I have experienced again today</span></div>
<div class="chat_message"><span class="message_time">3:42:28 PM</span> <span class="message_sender staff_message">Ramyadevi A</span> <span class="message_content">Can you please submit a ticket to our billing department so that they can assist you more on this .</span></div>
<div class="chat_message"><span class="message_time">3:44:12 PM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">OK, I will submit a ticket to your billing department. Thanks for your help. Have a wonderful day. Talk to you soon :)</span> <span><br /></span></div>
</div>

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