(public).sospep.events ~ view task ~ FIX-PRB-6377

<h1 style="text-align: center;">FIX-PRB-6377</h1>
<h2>[previously]</h2>
<ol>
<li><strong>[2016-08-15]</strong></li>
<ol>
<li><strong>x] PROBLEM:</strong>&nbsp; cp on server(basil) is&nbsp;down?, login screen loads(cached?) but when you submit your&nbsp;login creds, you get ERROR message (see below)</li>
<li><strong>x] TRY:</strong>&nbsp; x] contacted chat support(they are aware of and working on issue), ] <span style="text-decoration: line-through;">submitted email ticket(2016-08-dd), Ticket ID&nbsp;#_______,</span></li>
<li><strong>x] CAUSE: </strong>??</li>
<li><strong>x] SOLUTION:</strong> ] problem was resolved by arvixe support staff. estimated outage time frame 12+ hours&nbsp;</li>
<li><strong>*] NOTES:</strong></li>
</ol></ol>
<h2>[currently]</h2>
<ol>
<li>] &nbsp;</li>
</ol>
<h2>[next]</h2>
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<li>]&nbsp;</li>
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<h2>&nbsp;</h2>
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<h2><strong>EMAIL -&nbsp;Ticket ID&nbsp;# none</strong></h2>
<p>&nbsp;When I try to access the control panel for the server,it is unavailable and I get the ERROR message documented below</p>
<p>PROBLEM started(noticed) 2016-08-15 21:00 am PST</p>
<p>NOTE:</p>
<p>&nbsp;</p>
<h2>ERROR&nbsp;message</h2>
<div><hr /></div>
<div>
<div><br />&gt; FIX-PRB - server down - control panel&nbsp;cp.basil.arvixe.com<br />&gt; MSG: WebsitePanel Error
<p>Oops, an error occurred while processing your request.<br /> If this issue persists, please contact your service provider.</p>
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<h2>&nbsp;</h2>
<div>
<h2>CHAT&nbsp;log - 2016-08-16</h2>
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<div><span class="label">Chat ID:</span> <span id="chat_id">30275794</span> <span class="label">Initial Question:</span> <span id="initial_question">[basil.arvixe.com] admin control panel is down</span>
<div class="chat_message"><span class="message_time">9:12:25 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content"> Hello, Welcome to Arvixe live chat. I apologize for the wait time. My name is Prithi.</span></div>
<div class="chat_message"><span class="message_time">9:13:09 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">We do apologize for the inconvenience that may have caused you due to this . We are experiencing memory issue with basil.arvixe.com server and we are aware of it. Our server monitoring team are already working this issue to resolve the issue. They will resolve the issue as soon as possible..</span></div>
<div class="chat_message"><span class="message_time">9:16:56 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">Are we still connected?</span></div>
<div class="chat_message"><span class="message_time">9:18:32 AM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">Hi prithi. </span></div>
<div class="chat_message"><span class="message_time">9:19:19 AM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">so you guys know there is a problem again and your guys are working on it</span></div>
<div class="chat_message"><span class="message_time">9:21:04 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">Yes Don, we are already working on this issue/</span></div>
<div class="chat_message"><span class="message_time">9:21:15 AM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">seems to be non stop problems with this server, can you recommend another server I could possibly move my sites to?</span></div>
<div class="chat_message"><span class="message_time">9:23:02 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content"> I'm extremely sorry for the inconvenience caused to you.</span></div>
<div class="chat_message"><span class="message_time">9:23:18 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">I will update the same to our Senior admins and they will take care of this issue.</span></div>
<div class="chat_message"><span class="message_time">9:25:35 AM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">So, then you don't have any of your servers that are more stable than basil? just more apologies ..</span></div>
<div class="chat_message"><span class="message_time">9:27:55 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">I can place a ticket and pass it to our Senior admin to change the server.</span></div>
<div class="chat_message"><span class="message_time">9:29:20 AM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">in your HONEST opinion, are the other servers more stable?</span></div>
<div class="chat_message"><span class="message_time">9:29:44 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">Yes, they are.</span></div>
<div class="chat_message"><span class="message_time">9:30:39 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">However our Senior admins are working on Basil server to fix the issue permanently.</span></div>
<div class="chat_message"><span class="message_time">9:31:26 AM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">OK, thanks very much. Let me check with my bosses and I will get back to you on moving to a different server. </span></div>
<div class="chat_message"><span class="message_time">9:31:45 AM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">Thanks for your help today. </span></div>
<div class="chat_message"><span class="message_time">9:31:50 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">Sure!</span></div>
<div class="chat_message"><span class="message_time">9:31:52 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content"> You are welcome.</span></div>
<div class="chat_message"><span class="message_time">9:31:54 AM</span> <span class="message_sender staff_message">Prithi N</span> <span class="message_content">Is there anything else I could assist you with today?</span></div>
<div class="chat_message"><span class="message_time">9:32:18 AM</span> <span class="message_sender customer_message">Don Sagrott</span> <span class="message_content">No, that's all for now. Have a good day!</span></div>
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