task

FEATURE - support-request

what

1. ] feature set designed to enable all sospep users(members and visitors) to submit support requests directly to our support que.

where

1. x] UI - main menu - help menu - support option

when

reference

 

---

developer implementation

[.notes]

1. *] PROCESS(below) - is an outline of the steps required to getting this feature developed. An x] beside the item indicates that it is complete/functional. For a more detailed description of each step 
2.  
3.  

[.process]

1. x] 3273-001 basic-functionality - submit form
1. ] NEW PAGE
2. ] NEW PAGE VERSION 
2. ] send email confirmation
1. ]  

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[-previously-]

1. ?[2013-05-25]?
1. ]
2. x] 2013-12-31
1. x] EDIT PAGE - /Shared/menuMain - add support option to help menu choices, link to page
2. x] NEW PAGE - /add/support-request  
3. -] draft form based on PG add/
4. ] add option to menu Main help
5. ] PRB 
3. x] 2014-01-03
1. ] 

[-currently-]

1. ] 

[-next-]

1. ] set start_time (now)
2. ] pseudo pin/captcha to stop spambots
3. ] get email id (if not logged in)
4. ] send email 
5. > ] NEW task IN pln-prj/FEATURE#3273 3255
1. ] # # - FEATURE support-request - ] a public & private - submit 'help support request' - form 
6. > i] NEW task IN pln-prj/FEATURE#3273 3255
1. x] # 3252 - testing - test ticket - NO parent id
2. x] # 3253 - testing - test - NO date
3. ] # 3253 - testing - test - 

Details

ID: 3255

NAME: FEATURE-3255

DESCRIPTION: SUPPORT request - submit support tickets directly to our support Q using the sospep.com UI

START DATE TIME: 2013-12-31 21:19:02

EST DURATION: 01:00:00

END DATE TIME: 2013-12-31 22:19:02

STATUS: In-Process

PRIORITY: -5

OWNER ID: 75

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