Ticket ID : #TKF-735-99098
Your Question: setup nodejs -
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You are now chatting with Sajan Poojari (Jr. Technical Operations Officer) - Support
20:05Sajan Poojari:
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20:05Sajan Poojari:
You can refer : http://blog.arvixe.com/how-to-install-node-js-on-your-shared-account/
20:07Don Sagrott:
that's for linux hosting, I have a shared windows account
20:07Sajan Poojari:
Let me check .
20:09Sajan Poojari:
You can refer : http://blog.arvixe.com/iis-node-on-arvixe-windows-server-with-socket-io-tutorial/
20:12Don Sagrott:
can you verify that the node exe is installed on the server that I am on? my server is basil.arvixe.com
20:12Sajan Poojari:
Okay .
20:17Sajan Poojari:
I apologize for the delay . I am still checking it for you .
20:19Don Sagrott:
Ok, no worries. I more thing to check - the documents says that I need to have a 64 bit app pool, I am not sure what I have or where to check if mine is 64 or 32 bit.
20:19Sajan Poojari:
Currently it is set to 32 bits .
20:19Sajan Poojari:
We can change it to 64 bits .
20:21Don Sagrott:
OK, I think we will have to change that. Do you know
20:21Sajan Poojari:
Yes.
20:21Sajan Poojari:
I can change it for you .
20:21Don Sagrott:
... if that is on a per domain or for everything I have?
20:22Sajan Poojari:
It is done per domain .
20:22Sajan Poojari:
If there are many domain sI will have to place a ticket for you Don .
20:22Sajan Poojari:
Because it takes time to be done .
20:22Don Sagrott:
OK, the domain I am testing with is nascar.sospep.com. We can just change that 1
20:23Sajan Poojari:
Once we change the app pool from 32 to 64 , we have to recycle it .
20:23Sajan Poojari:
Okay .
20:23Don Sagrott:
when you recyle, your just restarting or ???
20:24Sajan Poojari:
No, we just recycle the app pool .
20:24Don Sagrott:
OK that's fine
20:24Sajan Poojari:
Also I got update regarding the question from my senior tech .
20:24Sajan Poojari:
we will install the pre-requisites on the server by contacting our server team.
20:25Sajan Poojari:
It may take a few hours.
20:25Sajan Poojari:
You can try installing node.js tomorrow or at least in a few hours and contact us if you encounter any errors.
20:26Don Sagrott:
OK that's fine, can you setup a ticket number, so I have a reference if I need it
20:26Sajan Poojari:
Sure!
20:26Sajan Poojari:
Please be on hold while I create a ticket for you .
20:26Don Sagrott:
OK
20:29Sajan Poojari:
I have created ticket for you .
20:29Sajan Poojari:
Ticket ID : #TKF-735-99098
20:29Sajan Poojari:
Senior techs will update you soon via email .
20:29Sajan Poojari:
Was there anything else I could assist you with today?
20:30Don Sagrott:
OK, I got it . ] thanks very much for your help today! I appreciate the good service!
ID: 5219
NAME: FIX-PRB-5219
DESCRIPTION: {"PRB":"arvixe support Ticket # - INSTALL node on hosted domain(windows) - ] support ticket - arvixe "}
START DATE TIME: 2015-06-01 20:36:21
EST DURATION: 01:00:00
END DATE TIME: 2015-06-01 21:36:21
STATUS: Completed
PRIORITY: -5
OWNER ID: 75