Welcome To Live Chat
11:05:03 AM
Hitesh N
Welcome to Arvixe live chat, my name is Hitesh. How are you today?
11:05:05 AM
Hitesh N
How can I help you today?
11:05:05 AM
Hitesh N
How can I help you today?
11:05:53 AM don
do you guys have refund or credit for server downtime?
11:06:38 AM
Hitesh N
We do have refund for downtime.
11:07:01 AM
don
how do I go about getting that?
11:09:40 AM
Hitesh N
You need to send your query to our billing department at billing@arvixe.com
11:09:59 AM
Hitesh N
One of our billing specialists will provide more info to you on it.
11:11:18 AM
don
are you making any progress on your DNS issues?
11:12:03 AM
Hitesh N
I didn't get you, please elaborate.
11:13:14 AM
don
your not aware of the DNS issues that you have been experiencing?
11:14:47 AM
Hitesh N
There is no DNS issue on our side but we are undergoing server migration which is effecting DNS.
11:15:02 AM
Hitesh N
We apologize for it, it will be under control very soon.
11:15:41 AM
don
have you got a timeframe on the "very soon" in days?
11:17:30 AM
Hitesh N
The thing is that we are process of migrating multiple servers and honestly, we have no idea about it.
11:17:50 AM
Hitesh N
The management team is working on it but we don't have any idea about it.
11:23:15 AM
don
wow, sounds like you've got some great management there!. OK I think I know how to solve the problem from here. Thanks for your help
Hitesh N
Is there anything else I could assist you with today?
11:27:25 AM
don
That's all, thanks!
ID: 5776
NAME: FIX-PRB-5776
DESCRIPTION: {"PRB:":"SITE DOWN - DNS error "}
START DATE TIME: 2015-11-04 07:00:00
EST DURATION: 01:00:00
END DATE TIME: 2015-11-04 08:00:00
STATUS: Completed
PRIORITY: -5
OWNER ID: 75